MarsX Privacy Policy
Last Revised on 06 Sep 2024
MarsX is committed to respecting and protecting your privacy in compliance with applicable laws, including UAE privacy regulations and other global data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information across our website (https://marsx.io), the MarsX metaverse game, and all other related content and functionalities (collectively, the "Services"). By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use the Services.
1. Information We Collect
We collect personal data from two primary sources: automatically collected information and voluntarily provided information.
1.1 Automatically Collected Information
Automatically collected information refers to data your device sends to our systems when accessing the Services.
- * Log Data:When you visit our Services, our servers automatically log information, such as:
- - Internet Protocol (IP) address
- - Geolocation data (country, region, city)
- - Browser type and version
- - Device type and operating system
- - Time and date of visit
- - Pages visited and duration
- - Referring websites
- - Clicked elements
- - Error logs and technical information in the event of a problem (e.g., what you were doing at the time of the error)
This data helps us understand how users interact with the Services and improve performance.
1.2 Device Data
We collect specific information about the device you use to access our Services, such as:
- * Device type:Mobile, desktop, tablet, etc.
- * Operating system:Windows, iOS, Android, etc.
- * Browser type:Chrome, Firefox, Safari, etc.
- * Geolocation:To determine your approximate location
This information helps us optimize the Services for different devices and user experiences
1.3 Voluntarily Provided Information
Voluntarily provided information refers to any personal information you actively share with us while using the Services. This includes, but is not limited to:
- * Account RegistrationWhen you create an account, we may collect your name, email address, and other contact details.
- * Digital Wallet Information:We collect your digital wallet address and transaction history when you connect your wallet to our platform for in-game transactions or blockchain-related activities.
- * Discord Interaction:If you communicate with us on platforms like Discord, we may collect your Discord username and any information shared during interactions.
- * Compliance Information:For regulatory purposes, such as Anti-Money Laundering (AML), Counter Financing of Terrorism (CFT), and Know Your Customer (KYC) requirements, we may collect additional information, such as government-issued identification, transaction data, and other financial data.
1.4 Third-Party Information
We may receive information about you from third parties, such as:
- * Digital Asset Wallet Providers:We obtain transaction histories and other relevant data from your wallet provider.
- * Publicly Available Information:Data from public forums or social media platforms that you have shared publicly.
- * Analytics Providers:performance data, may be collected through tools like Google Analytics, Facebook Pixel, and others.
2. How We Use the Information
We use the collected information for the following purposes:
2.1 To Provide and Enhance Services
We use your personal information to:
- * Provide, operate, and maintain the MarsX Services
- * Personalize your user experience based on your preferences and past interactions
- * Facilitate blockchain-based transactions within the game and related activities
- * Process your payments, in-game purchases, and other transactions
2.2 To Communicate with You
We use your contact details (such as email and Discord username) to:
- * Send service updates and notifications
- * Respond to support queries and troubleshooting requests
- * Provide information related to your account, including security updates
- * Send promotional offers, events, or newsletters, if you have opted into marketing communications
2.3 Security and Fraud Prevention
We may use your information to ensure the security of your account and the platform, including to:
- * Detect and prevent fraud, hacking attempts, and unauthorized activities
- * Verify user identity and comply with applicable regulatory requirements (AML, KYC)
- * Protect the integrity of our blockchain ecosystem
2.4 Legal Compliance
We may use your personal data to comply with legal obligations, including responding to requests from regulatory authorities, law enforcement, or other legal processes.
3. Security of Your Personal Information
We are committed to protecting your personal information. We use commercially reasonable physical, technical, and administrative safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your data. These security measures include:
- * Encryption of sensitive data during transmission (e.g., wallet addresses, payment information)
- * Firewalls and intrusion detection systems
- * Regular security audits and vulnerability assessments
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for securing your passwords, private keys, and wallet information. Any personal data you share via unsecure channels is at your own risk.
4. Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The length of time depends on:
- * The purpose for which the data was collected
- * Legal, regulatory, or contractual obligations
Once we no longer need your personal information, we will delete or anonymize it to ensure your identity is protected.
5. Children's Privacy
MarsX does not knowingly collect information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately to request its deletion.
6. Sharing and Disclosure of Information
MarsX may disclose your personal information to third parties in certain circumstances, such as:
6.1 Service Providers
We may share your data with third-party vendors, contractors, and service providers who assist us in operating our Services, such as:
- * Cloud hosting and storage services
- * Payment processors
- * Analytics and marketing partners
- * IT support and security providers
These service providers are obligated to maintain the confidentiality of your information and use it only for the purposes we specify.
6.2 Legal and Regulatory Authorities
We may disclose personal information to:
- * Comply with legal processes or obligations
- * Enforce our Terms of Service
- * Protect our rights or the safety of users, employees, or the public
- * Prevent physical harm, financial loss, or fraud
6.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of MarsX’s assets, your personal information may be transferred to the acquiring entity as part of the transaction
7. Your Data Rights and Choices
As a user of MarsX, you have the following rights regarding your personal information:
7.1 Right to Access
You can request a copy of the personal information we hold about you and information about how we use and share it.
7.2 Right to Rectification
You have the right to correct any inaccuracies in your personal information.
7.3 Right to Erasure
You may request that we delete your personal data under certain circumstances, such as when it is no longer necessary for the purpose for which it was collected.
7.4 Right to Withdraw Consent
If you have provided consent to the processing of your personal data, you have the right to withdraw that consent at any time.
7.5 Right to Opt Out of Marketing
You may opt out of marketing communications at any time by following the "unsubscribe" link in our emails or contacting us directly.
8. Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and analyze information about your use of the Services. This helps us improve performance, analyze usage patterns, and provide personalized content.
8.1 Types of Cookies
- * Essential Cookies:Necessary for the basic functionality of the site.
- * Performance Cookies:Help us understand how users interact with the Services.
- * Targeting Cookies:Used to show you relevant ads based on your behavior and preferences.
You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of the Services.
9. Changes to the Privacy Policy
MarsX reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If we make significant changes, we may notify you via email or through the Services.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at:
- * Email:info@marsx.io
- * Phone:+971 509460056
We are committed to responding to your inquiries promptly and helping you understand how your personal information is being handled.
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